When the printing module has been moved, we recommend that you use z-offset. This function will help you to adjust the printing distance between the print bed and the extruder module.

1. Please unload the filament and clean the nozzle before using z-offset.
2. Click [DASHBOARD] > [SetUp] > [Z offset] to start z-offset adjustment.
3. Adjust Z up or Z down to find the proper distance.
   NOTE:
   • This product is factory tested and adjusted, we suggest you note the default value for z-offset before your adjustment.
   • Suggested distance between nozzle and print bed(including bed tape) is 0.3mm.

In order to maintain a good printing quality, it is recommended that you clean the nozzle after every 25 hours of printing. Please use the Clean Nozzle function in the software.

1. Switch on the power and click [DASHBOARD] > [Extruder] > [Clean Nozzle].
2. Please clamp the nozzle cleaning wire with needle-nosed pliers to insert it into the head of the nozzle carefully for cleaning.
   
3. Lightly press the spring around the feed hole and remove the filament guide tube (don’t need to remove the heating cable at the side)
4. Insert the Feeding Path Cleaning Pin into the feeding path all the way down and “floss” the inside of the nozzle to pull the residue out.
   
5. After cleaning the feeding path, reinstall the filament guide tube and extruder module.

Tool:

Nozzle Cleaning Wire

Feeding Path Cleaning Pin

Print bed level will affect the 3D printing quality, XYZprinting’s 3D Printer has been adjusted to the best condition before leaving the factory. After long periods of use, the print bed level may change. If you have print adhesion problems, you may need to re-level the print bed.

1. Switch on the power and activate the Calibrate function in XYZmaker.
2. Please follow the on-screen instructions.

After long periods of use, the automatic feed system may inconsistently extrude filament, due to a buildup of residual plastic in the feed module. The printer filament feed module should be cleaned if this happens or after cleaning the nozzle.

1. Open the feed module cover
   
2. Clean the gears by using a gear cleaning brush.
   

Tool:

Cleaning Brush

NOTE: Please switch off the power before cleaning the filament feed module.

1. Use two fingers press the Feeder on the Feed module.
   
2. Pull out the guide tube.
   

*If you have just unboxed the da Vinci nano/ nano w, the sensor chip should already be loaded.

1. Use a Phillips head screwdriver to loosen the securing screws of the filament spool ring.
   
2. Separate the spool ring from both sides of the spool.
   
3. Take out the filament spool and the sensor chip.
   
4. Install the sensor chip. Note the orientation of the sensor chip on the spool ring.
   
5. Feed both parts of the spool ring through the center hole of the spool and assemble them together.
   
6. Use a Phillips head screwdriver to tighten and secure the spool ring to complete the installation.
   

The nano is unable to read the sensor chip inside of the spool. Using a philips screwdriver, open the white plastic spool and check that the sensor is seated in the the correct position. The sensor chip tracks the amount of filament you have used, and helps to calculate if you have enough to complete the print. When you purchase new filament supplied by XYZprinting, a sensor chip will also be included in the packaging. Without this sensor chip loaded the nano will not be able to use the filament.

The nano is unable to read the sensor chip inside of the spool. Using a philips screwdriver, open the white plastic spool and check that the sensor is seated in the the correct position. The sensor chip tracks the amount of filament you have used, and helps to calculate if you have enough to complete the print. When you purchase new filament supplied by XYZprinting, a sensor chip will also be included in the packaging. Without this sensor chip loaded the nano will not be able to use the filament.

There was a problem with the extruder heating. Turn off the nano and check to see if the extruder connector is securely connected. Restart you printer and retry. If you continue to get the same error, contact the XYZprinting service center for support.

There was a problem with the extruder heating. Turn off the nano and check to see if the extruder connector is securly connected. Restart you printer and retry. If you continue to get the same error, contact the XYZprinting service center for support.

The nano is unable to read the sensor chip inside of the spool. Using a phillips screwdriver, open the white plastic spool and check that the sensor is seated in the the correct position. The sensor chip tracks the amount of filament you have used, and helps to calculate if you have enough to complete the print. When you purchase new filament supplied by XYZprinting, a sensor chip will also be included in the packaging. Without this sensor chip loaded the nano will not be able to use the filament.

Spool may not be installed properly. To reinstall the spool, press Unload Filament then Load Filament in the printer dashboard. If you still get the same error, the nano might be unable to read the sensor chip inside of the spool. Using a phillips screwdriver, open the white plastic spool and check that the sensor is seated in the the correct position. The sensor chip tracks the amount of filament you have used, and helps to calculate if you have enough to complete the print. When you purchase new filament supplied by XYZprinting, a sensor chip will also be included in the packaging. Without this sensor chip loaded the nano will not be able to use the filament.

No filament left in spool. Replace spool and sensor chip before printing. The sensor chip tracks the amount of filament you have used, and helps to calculate if you have enough to complete the print. When you purchase new filament supplied by XYZprinting, a sensor chip will also be included in the packaging. Without this sensor chip loaded the nano will not be able to use the filament. When you replace the filament be sure to open the white plastic spool with a phillips screw driver and check that the sensor is seated in the the correct position.

Check that the X-axis motor is connected, then check that the X-axis sensor is in the right position and the connector is plugged in.

Check that the Y-axis motor is connected, then check that the Y-axis sensor is in the right position and the connector is plugged in.

Check that the Z-axis motor is connected, then check that the Z-axis sensor is in the right position and the connector is plugged in.

Restart the printer, if the error persists, contact the service center for support.

Restart the printer, if the error persists, contact the service center for support.

Memory in the extruder cannot be read/written. Try replacing the extruder module

Re-connect the computer with the printer. Alternatively, try swapping the USB cable that connects the computer with the printer.