Error Codes

Last updated on May 24th, 2018 at 01:32 pm
Error code: 0007 - unable to locate spool

The nano is unable to read the sensor chip inside of the spool. Using a philips screwdriver, open the white plastic spool and check that the sensor is seated in the the correct position. The sensor chip tracks the amount of filament you have used, and helps to calculate if you have enough to complete the print. When you purchase new filament supplied by XYZprinting, a sensor chip will also be included in the packaging. Without this sensor chip loaded the nano will not be able to use the filament.

error-0007-02

Error code: 0008 - unable to locate spool

The nano is unable to read the sensor chip inside of the spool. Using a philips screwdriver, open the white plastic spool and check that the sensor is seated in the the correct position. The sensor chip tracks the amount of filament you have used, and helps to calculate if you have enough to complete the print. When you purchase new filament supplied by XYZprinting, a sensor chip will also be included in the packaging. Without this sensor chip loaded the nano will not be able to use the filament.

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Error code: 0011 - problem with heating

There was a problem with the extruder heating. Turn off the nano and check to see if the extruder connector is securely connected. Restart you printer and retry. If you continue to get the same error, contact the XYZprinting service center for support.

Error code: 0014 - problem with heating

There was a problem with the extruder heating. Turn off the nano and check to see if the extruder connector is securly connected. Restart you printer and retry. If you continue to get the same error, contact the XYZprinting service center for support.

Error code: 0016 - spool not properly installed

The nano is unable to read the sensor chip inside of the spool. Using a phillips screwdriver, open the white plastic spool and check that the sensor is seated in the the correct position. The sensor chip tracks the amount of filament you have used, and helps to calculate if you have enough to complete the print. When you purchase new filament supplied by XYZprinting, a sensor chip will also be included in the packaging. Without this sensor chip loaded the nano will not be able to use the filament.

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Error code: 0028 - Spool not found

Spool may not be installed properly. To reinstall the spool, press Unload Filament then Load Filament in the printer dashboard. If you still get the same error, the nano might be unable to read the sensor chip inside of the spool. Using a phillips screwdriver, open the white plastic spool and check that the sensor is seated in the the correct position. The sensor chip tracks the amount of filament you have used, and helps to calculate if you have enough to complete the print. When you purchase new filament supplied by XYZprinting, a sensor chip will also be included in the packaging. Without this sensor chip loaded the nano will not be able to use the filament.

error-0007-02

Error code: 0029 - no filament left in spool

No filament left in spool. Replace spool and sensor chip before printing. The sensor chip tracks the amount of filament you have used, and helps to calculate if you have enough to complete the print. When you purchase new filament supplied by XYZprinting, a sensor chip will also be included in the packaging. Without this sensor chip loaded the nano will not be able to use the filament. When you replace the filament be sure to open the white plastic spool with a phillips screw driver and check that the sensor is seated in the the correct position.

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Error code: 0030 - problem with X-axis motor

Check that the X-axis motor is connected, then check that the X-axis sensor is in the right position and the connector is plugged in.

Error code: 0031 - problem with Y-axis motor

Check that the Y-axis motor is connected, then check that the Y-axis sensor is in the right position and the connector is plugged in.

Error code: 0032 - problem with Z-axis motor

Check that the Z-axis motor is connected, then check that the Z-axis sensor is in the right position and the connector is plugged in.

Error code: 0050 - memory error

Restart the printer, if the error persists, contact the service center for support.

Error code: 0051 - flash ram error

Restart the printer, if the error persists, contact the service center for support.

Error code: 0052 - memory error

Memory in the extruder cannot be read/written. Try replacing the extruder module

Error code: 0201 - printer/computer connection issue

Re-connect the computer with the printer. Alternatively, try swapping the USB cable that connects the computer with the printer.