When an error occurs, please refer to the service code on the printer and/or in the software, and check the suggestion below for troubleshooting.

If any error persists, please contact customer service center for support.


Error Code 1000

Cause: Vibration generator movement abnormalities or tank sensor malfunctioned.


Contact customer service center directly

Error Code 1001

Cause: Z axis motor upward movement abnormalities or Z axis top sensor malfunctioned.


Select “INFO”>”SENSOR STATUS” on the printer, touch Z axis top sensor, and see if the status of “Z-T” switches from 0 to 1.

If the value doesn’t switch accordingly, then the sensor is malfunctioning. Then select “UTILITIES”>”MOVE PLATFORM”>”TO TOP” to raise the . If the platform doesn’t rise accordingly, then the motor is malfunctioning.
Contact the service center after you have checked the status of the printer.

Error Code 1002

Cause: Z axis motor downward movement abnormalities or Z axis bottom sensor malfunctioned.


Select “INFO”>”SENSOR STATUS” on the printer, touch Z axis bottom sensor, and see if the status of “Z-B” switches from 0 to 1.

If the value doesn’t switch accordingly, then the sensor is malfunctioning. Then select “UTILITIES”>”MOVE PLATFORM”>”TO BOTTOM” to descend the platform. If the platform doesn’t descend accordingly, then the motor is malfunctioning.

Contact the service center after you have checked the status of the printer.

Error Code 1003

Cause: NFC tag reader malfunctioned.


Contact customer service center directly.

Error Code 1004, 1006, 1007, 1008

Cause: Engine board malfunctioned.


Contact customer service center directly.

Error Code 1005

Cause: Y axis movement problem.


Remove the resin tank, release 3 latches by the glass and remove the glass. If you find any object falls inside the printing chamber and blocks the movement of the printing module, please remove it. If you find the belt is broken, please contact the service center.

Y-axis belt

Please also check if the printing module lock at the bottom of the printer has been released.

Error Code 1009

Cause: WIFI module malfunctioned.


Contact customer service center directly.

Error Code 100A

Cause: Z axis motor malfunctioned.


Turn off the printer and confirm if the printing platform and the resin tank are installed correctly. If the error still occurs, contact customer service center.

Error Code 100C, 100D, 100C

Cause: Internal error.


Contact customer service center directly.

Error Code 1020

Cause: Printer not found.


Make sure printer is powered on, and connected to PC correctly. If the error persists, please try to restart your PC or refer to FAQ on XYZprinting website.

Error Code 1021

Cause: XYZware_Nobel slicer not found.


Reinstall XYZware_Nobel.

Error Code 1022

Cause: Transmission failed.


Make sure the USB wire is securely connected to the printer. Do not remove the wire before data transmission is completed.

Error Code 1023

Cause: Insufficient memory to load file(s).


Increase system memory to 4G RAM and 1G graphics RAM or above. Leave some prints for next task if you are printing several models.
For better performance, it is recommended to run the program on 64-bit operating system.

Error Code 1024

Cause: XYZware_Nobel runtime error.


Restart XYZware_Nobel.

Error Code 1025

Cause: Unable to save the file.


Please check if there is enough space on the selected disk/device. Delete some files and try again. If you are saving the file to external device, make sure that the device is securely connected.

Error Code 1026

Cause: Non-manifold issue is found in the file.


Repair the file with 3D model repairing software (such as netfabb or MakePrintable) and slice the model with XYZware_Nobel again.

Error Code 2000

Cause: Resin filling timeout.


If the resin bottle is not empty, and the NFC tag matches the cartridge, first check if the nozzle cap is securely closed. Then check if the tank level sensor is functioning. Select “INFO”>”SENSOR STATUS”, and touch the tank level sensor. If the value doesn’t switch from 1 to 0 after “L”, the sensor is not working.

Then tap the floater to see if it moves smoothly.
If the sensor gets stuck, clean the sensor by following the cleanup procedure.
Also check the status of the filling pump. Disconnect the transparent filling tube, and select “UTILITIES”>”INSTALL RESIN”. If you don’t feel air releasing from the tube, then the pump is malfunctioning.
Contact the service center after you have checked the status of the printer.

Error Code 2001

Cause: Resin bottle not found.


Make sure resin bottle is placed correctly and NFC tag is in place under the bottle.

If the NFC label is missing, please contact customer service center.

Error Code 2002

Cause: UV laser module not calibrated.


Contact customer service center directly.

Error Code 2003

Cause: Resin bottle empty.


Resin bottle is empty is based on the the reading from the NFC tag. Select “INFO”>”RESIN STATUS” to check resin level. When “REMAINING” is shown as “0%”, then the resin bottle should be empty. Please install another XYZprinting resin bottle before printing.

Error Code 2004

Cause: Lid not covered during printing.


Place the lid on the printer before printing. If the lid is placed correctly, please remove the lid, select “INFO”>”SENSOR STATUS”, tap the lid sensor and see if the status of “C” switches from 0 to 1.

If the value doesn’t switch accordingly, then the sensor is malfunctioning.

Contact the service center after you have checked the status of the printer.

Error Code 2005

Cause: Unrecognized resin tag.


Check the record of the resin bottle by selecting “INFO”>”RESIN STATUS”. If the display shows “UNIDENTIFIED TAG”, please change to XYZprinting resin bottle.

Error Code 2006

Cause: Unable to resolve the file.


Slice the file again with XYZware_Nobel. Be sure to select the “Printer Type” according to the printer model used while slicing the file.

Error Code 2007

Cause: File too large.


Please select a .3wn file, size no more than 200MB.

Error Code 2008

Cause: Non-manifold issue is found in the file.


Repair the file with 3D model repairing software (such as netfabb, MakePrintable, or 3D Builder) and slice the model with XYZware_Nobel again.

Error Code 2009

Cause: Resin tank is not installed correctly.


Confirm if the resin tank is installed correctly. If the resin tank is placed correctly, remove the tank, select “INFO”>”SENSOR STATUS” on the printer, touch the resin tank sensor, and see if the status of “T” switches from 0 to 1. If the value doesn’t switch accordingly, then the sensor is malfunctioning. Contact the service center after you have checked the status of the printer.

Error Code 2020

Cause: Printer is busy.


Wait until the printer finishes current task. If the error persists when the printer is idle, please try to restart the printer.


User Interface

XYZware_Nobel is not only for printing, it also enables basic edits and printer setups. Below is the descriptions of all functions.

(A) Import

Import objects in .stl/.3ws/.3wn format.

Open the file browser and select the files to print.

Only one 3ws or 3wn file is allowed on the workspace.
You may also drag the files from a folder into XYZware_Nobel. To load more than one file, press Shift key while selecting the files and drag them into XYZware_Nobel.

(B) Export

Export the objects on the workspace to sliced file in 3wn format. Click here to read the description on each options.

(C) Save

Save as .stl or .3ws file.

Save all objects on the platform to a single stl/3ws file. Any adjustment to the size or placement of the objects will apply to the file.

(D) Print

Setup printing preference and send the objects for printing.

The options are the same as for the Export function. Click here to read the description on each options.

(E) Setting

Setup interface language, display units, printer type, printout scaling, light strength tuning and sign in as XYZprinting member. Click here to read the description on each options.

(F) About

Software and firmware version are displayed here.

To update software or printer firmware, please click in the update/upgrade button in this window. In this section, you can also find the contact information of XYZprinting in different regions.

Apply printer firmware and XYZware_Nobel updates when prompt by the software for stable printing performance.

(G) Zoom

Zoom in/out the view.

Zoom in or out the platform to view the details of objects.

You can also zoom with the scroll wheel on the mouse.

(H) View

Switch views.

Switch views with a click to view objects from different angle.

You can also drag the mouse to rotate the view.

(I) Support

Add supports to overhangs on the models.

Support structure is required under overhangs. It prevents the falling for gravity and the deforming due to the peeling force during printing, and increases adhesion of the model to the platform. Click here to read more.

(J) Move

Move the object along the x, y, or z axis.

You can move the object by dragging the slider or inputting a value in the field by the slider.

Keyboard shortcut
Press and hold ALT key and drag the mouse to move the object horizontally.

(K) Rotate

Adjust the angle of the object around the x, y, or z axis.

Orientation is one of the keys to a successful print. For models of top-heavy structure, with less contact with the platform, or with any larger solid layer, please rotate the model to reduce the effect of peeling force during build process.

To rotate the model, drag the mouse over the circular slider or input the desired angle in center of the circular slider.

(L) Scale

Scale the object as you desire. The adjustment to the object on the platform will not affect the size of your original file.

To scale up or down the model, input the desired size on X, Y or Z axis, drag on the slider bar, or input the scale ratio directly.

To resize the whole model, be sure to check "Uniform". Unselect "Uniform" if you wish to make non-uniform scaling.

(M) Info

View info of the object.

You can check the dimension and location of the object in this function. For sliced objects, the info window also shows printing related data, including selected printer type, estimated print time and resin volume.

(N) Remove

Remove the object from the platform.

Select an object and click the option to delete it from the platform.

Keyboard shortcut
You can also press Delete key to remove the selected object from the platform.

(O) Printer Monitor

View printer status, including printing progress and the resin level in the resin cartridge.

“My Printer” window shows the information on the connected printer(s). However, only one connection is allowed. To switch to another printer, click “Connect” button below the target printer.

"Wireless Setting" is only compatible with printer model Nobel Superfine.


Post-Process Your Prints

To prepare the objects for the perfect functioning, please follow below instructions:

Remove support structures

Use pliers or other tools to remove the support structure from the cleaned prints to ensure perfect finish.

Empty uncured resin Inside the prints

Hollow prints with uncured resin inside may break as time passes. To ensure the durability of hollow prints, leave a weep hole at the bottom of your 3D design, so you can empty the uncured resin easily.

Post-cure the prints

The post curing process increases the hardness and durability of the printed products.

Resin Tank Cleanup

To remove any residue stuck to the bottom of the resin tank, clean the tank level sensor covered resin, or to clean the tank thoroughly, follow the procedure for cleaning:

Empty the tank

Pour uncured resin in the tank into a clean container. For remaining resin, scrape the surface of the tank gently while pouring the liquid out.

Clean the tank bottom

Scrape off the residue stuck on the tank gently. Avoid damaging the silicon finish.

Clean the tank level sensor

Clean the tank level sensor if it gets stuck. Rinse the sensor with alcohol, or brush it with a soft-bristled brush gently.

Alcohol-bath the tank

Spray alcohol on the tank and the silicon finish, and wait for around 1 minute. Gently scrape residue and pour remaining alcohol left in the tank into the waste bin. Repeat these steps until all residue has been removed.

Dry the tank

The wall of the tank may leave white marks after washed with Alcohol. Wipe the wall of the tank with a lint-free cloth.

As to the bottom of the tank, you can wait until the alcohol evaporates completely.

Replace the tank when it is impossible to remove the cured residues in the tank.


Object Removal & Cleaning

Printed Object Removal and Cleaning

When removing prints from the printer, follow the procedure to post-process the object and maintain your printer.

Remove the platform

Wear gloves before removing the prints. Turn the platform locker counterclockwise until it stops. And pull the platform to remove it.

Always remove the platform before removing the resin tank to avoid dripping leftover material on printer surface.

Use the scraper to remove the prints


Rinse parts in ≧75% Alcohol. Pour alcohol into the rinse basket, shake the print for 10 minutes, then rub it with your fingers thoroughly.

Cleanup and reinstall

Remove any residue in the resin tank. Operate gently to avoid scratching the surface of the resin tank. Reinstall the resin tank after cleaning.
Scrap off any residue and remove excess resin from the surface of the platform. Turn the platform locker clockwise until it stops when reinstalling
it to the printer.
Uncured resin in the tank can be left for future printing. To prevent dust from accumulating on the resin, always cover the lid over the printer after removing any residue from the tank or the platform.

Place the printer away from direct sunlight or UV lighting, even if the lid is covered, or resin in tank may cure and solidify.

Support Function

Support structure is required under overhangs. It prevents the falling for gravity and the deforming due to the peeling force during printing, and increases adhesion of the model to the platform.

4 support generation modes are available in XYZware_Nobel.

Please click on below titles to read more on instruction on each mode.

 Auto Mode: the software is able to analyze the features of the model and add support structure to where necessary.

 Manual Mode: you may add or delete support structure based on the features of the print manually.

 Cone Support: A manual editing mode to generate supports thicker than the original supports.

 Tree Support: Tree supports connect to your 3D objects with very small contact.

» You may generate support automatically with XYZware_Nobel, and then add/delete the support structure based on your printing experience. Use all support functions help to ensure the success of printing, and may decrease resin consumption and shorten printing time.
» If the object is resized, rotated, or moved vertically, the support structure will be reset. Please set up the supports again.

Export / Print

To export your stl file into sliced file or to print, you will need to go through the following setup. Once setting up all items, press “Export” or “Print” to proceed.

Click on below items to read more information on each setting:


Printing setup varies based on the color and material of the resin. Please set the option based on the resin cartridge installed on the printer before printing.

It is advise to include color setting in filename for instant distinction in the future.

Please note that printing will be stopped if the selected resin type doesn’t match the resin installed.

Detailed instructions on using the resins are available. To read more on the material, click below links or the bulb icon by material. 
» Nobel 1.0/1.0A - Standard resin 
» Nobel 1.0/1.0A - Flexible resin 
» Nobel 1.0A - Castable resin
» Nobel Superfine - Standard resin
» Nobel Superfine - Castable resin 

Resin Model

“Resin Model” can be found under “Info”>”Resin status” on the printer and on the serial number label on the resin bottle. For resin bottles without the info of resin model, please select “A1”.

Layer Height

“Layer Height” indicates the resolution of a print at Z axis.

Layer resolution allowed on Nobel 1.0A varies based on the total height of the object.
» 25 microns; maximum allowed height: 50 mm
» 50 microns; maximum allowed height: 100 mm
» 100 microns; maximum allowed height: 200 mm


The setting of Quality has impact on the smoothness of the surface of the printout. Printing with Good quality will take slightly longer than normal printing.

(A)Normal quality; (B) Good quality

To Printer

Printing parameters vary from printer models. Select the printer model you are going to print with.

If the selected printer model is different from the printer connected, print job submission will be canceled.


Check “Brim” for the 3D objects that has less contact with the platform to increase adhesion.

Brim will be shown after slicing is finished.

Reduce Facets

Complex 3D models are composed of a large amount of meshes. Enable this function for slicing such models may save the render time as it will reduce the facets to 200 thousand elements. This function can also repair the 3D model when necessary.

Read Before Using

Read the following safety instructions and contents of this manual before use, operation, maintenance, replacement or removal of any parts, components, or materials of the printer.

Safety and Compliance

For the latest information about the Nobel 1.0A 3D Printer and XYZprinting products, please visit XYZprinting website or contact the customer service.
The instructions have been written in order to cover all possible printing scenarios. For scenarios which occur outside the scenarios detailed in the instructions, the user will be held accountable for their own safety.

Important Safety Information

– Do not let children operate this device without adult supervision. Moving parts may cause serious injury.
– Electric shock hazard.
– Do not place the printer on an unlevel or unstable surface. Printer may fall or tumble causing harm and/or injury. Also tank level detection may be inaccurate.
– Do not place any object on top of the printer. Liquid and solid objects that fall into the printer may lead to printer damage or safety risks.
– Please keep the printer, resin, or alcohol away from fire.
– Do not disassemble or replace the printer cover with non-XYZprinting covers.
– Insert and secure the power cord firmly for proper usage and to avoid potential electricity and fire dangers.
– Do not attempt to service the printer beyond the instructions specified in this tutorials. In the case of irrecoverable problem, contact XYZprinting service center or your sales representative.
– Do not place the printer in humid or dusty environments such as bathrooms and high traffic areas.
– Some components of the printer move during operation. Do not attempt to touch or change anything inside before powering off the printer.
– Please keep the lid closed during printing to avoid injury.
– This printer is a Class 1 Laser Product. A Class 3B laser module is used as a light source. Never disassemble the product.
– For optimized printing quality, only use resin supplied by XYZprinting.
– Make sure to set the power switch to the off position and remove the power cord before transporting the device.
– Only use the grounded power adapter and power cord supplied with the printer to prevent possible electrical shocking.
– Please place and use the printer in a well ventilated area. The process of printing will produce a small amount of non-toxic odor. Having a well ventilated area will ensure a more comfortable environment.

Resin Care

– Wear proper protective equipment, avoid raw material contact and vapor inhalation.
– Chemical-resistant gloves should be worn when you make contact with resin.
– Avoid exposing resin to high temperatures, localized heat sources (i.e., drum or band heaters), oxidizing conditions, freezing conditions, direct sunlight, ultraviolet radiation, inert gas blanketing.
– Never pour the waste resin back to the bottle or down the sink, as it may pollute the remaining resin or clog the drain.
– You may pour resin waste into plastic bag and expose it to sunlight or UV light source to cure the resin. The cured resin can then be discarded.
– Avoid dripping resin on anything other than the platform or the resin tank, or the printer may malfunction.
– The stability of printing quality is affected by temperature and humidity. Please ensure that the recommended operating conditions are adhered to (Operating temperature 18-28℃ (64.4-82.4℉)/humidity 40-80% RH; If a different operating temperature is printed on the label on the resin bottle, please adhere to recommended conditions on the label.)

Resin Tank Care

– Due to the nature of the print technology and material, the resin tank may develop cloudy regions overtime where the laser cures the resin frequently and may lead to print fails. Moving the print location around the platform can help prolong the life of the tank.

– Avoid printing over cloudy area in the tank. Laser power may be reduced by the cloud. This may decrease the adhesion between the model and the
– Change to a new tank when over 2/3 of the surface gets cloudy.
– Use an isolate resin tank when using resin of different colors. Mixing resin of different color may affect printing quality.
– Sift any residue or cured debris from the tank with the scraper, high-density filter or other tools. Resin can be reused after filtering.


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