Cause: Vibration generator movement abnormalities or tank sensor malfunctioned.

Suggestion:

Contact customer service center directly

Cause: Z axis motor upward movement abnormalities or Z axis top sensor malfunctioned.

Suggestion:

Select “INFO”>”SENSOR STATUS” on the printer, touch Z axis top sensor, and see if the status of “Z-T” switches from 0 to 1.

If the value doesn’t switch accordingly, then the sensor is malfunctioning. Then select “UTILITIES”>”MOVE PLATFORM”>”TO TOP” to raise the . If the platform doesn’t rise accordingly, then the motor is malfunctioning.
Contact the service center after you have checked the status of the printer.

Cause: Z axis motor downward movement abnormalities or Z axis bottom sensor malfunctioned.

Suggestion:

Select “INFO”>”SENSOR STATUS” on the printer, touch Z axis bottom sensor, and see if the status of “Z-B” switches from 0 to 1.

If the value doesn’t switch accordingly, then the sensor is malfunctioning. Then select “UTILITIES”>”MOVE PLATFORM”>”TO BOTTOM” to descend the platform. If the platform doesn’t descend accordingly, then the motor is malfunctioning.

Contact the service center after you have checked the status of the printer.

Cause: NFC tag reader malfunctioned.

Suggestion:

Contact customer service center directly.

Cause: Engine board malfunctioned.

Suggestion:

Contact customer service center directly.

Cause: Y axis movement problem.

Suggestion:

Remove the resin tank, release 3 latches by the glass and remove the glass. If you find any object falls inside the printing chamber and blocks the movement of the printing module, please remove it. If you find the belt is broken, please contact the service center.

Y-axis belt

Please also check if the printing module lock at the bottom of the printer has been released.

Cause: WIFI module malfunctioned.

Suggestion:

Contact customer service center directly.

Cause: Z axis motor malfunctioned.

Suggestion:

Turn off the printer and confirm if the printing platform and the resin tank are installed correctly. If the error still occurs, contact customer service center.

Cause: Internal error.

Suggestion:

Contact customer service center directly.

Cause: Printer not found.

Suggestion:

Make sure printer is powered on, and connected to PC correctly. If the error persists, please try to restart your PC or refer to FAQ on XYZprinting website.

Cause: XYZware_Nobel slicer not found.

Suggestion:

Reinstall XYZware_Nobel.

Cause: Transmission failed.

Suggestion:

Make sure the USB wire is securely connected to the printer. Do not remove the wire before data transmission is completed.

Cause: Insufficient memory to load file(s).

Suggestion:

Increase system memory to 4G RAM and 1G graphics RAM or above. Leave some prints for next task if you are printing several models.
For better performance, it is recommended to run the program on 64-bit operating system.

Cause: XYZware_Nobel runtime error.

Suggestion:

Restart XYZware_Nobel.

Cause: Unable to save the file.

Suggestion:

Please check if there is enough space on the selected disk/device. Delete some files and try again. If you are saving the file to external device, make sure that the device is securely connected.

Cause: Non-manifold issue is found in the file.

Suggestion:

Repair the file with 3D model repairing software (such as netfabb or MakePrintable) and slice the model with XYZware_Nobel again.

Cause: Resin filling timeout.

Suggestion:

If the resin bottle is not empty, and the NFC tag matches the cartridge, first check if the nozzle cap is securely closed. Then check if the tank level sensor is functioning. Select “INFO”>”SENSOR STATUS”, and touch the tank level sensor. If the value doesn’t switch from 1 to 0 after “L”, the sensor is not working.

Then tap the floater to see if it moves smoothly.
If the sensor gets stuck, clean the sensor by following the cleanup procedure.
Also check the status of the filling pump. Disconnect the transparent filling tube, and select “UTILITIES”>”INSTALL RESIN”. If you don’t feel air releasing from the tube, then the pump is malfunctioning.
Contact the service center after you have checked the status of the printer.

Cause: Resin bottle not found.

Suggestion:

Make sure resin bottle is placed correctly and NFC tag is in place under the bottle.

If the NFC label is missing, please contact customer service center.

Cause: UV laser module not calibrated.

Suggestion:

Contact customer service center directly.

Cause: Resin bottle empty.

Suggestion:

Resin bottle is empty is based on the the reading from the NFC tag. Select “INFO”>”RESIN STATUS” to check resin level. When “REMAINING” is shown as “0%”, then the resin bottle should be empty. Please install another XYZprinting resin bottle before printing.

Cause: Lid not covered during printing.

Suggestion:

Place the lid on the printer before printing. If the lid is placed correctly, please remove the lid, select “INFO”>”SENSOR STATUS”, tap the lid sensor and see if the status of “C” switches from 0 to 1.

If the value doesn’t switch accordingly, then the sensor is malfunctioning.

Contact the service center after you have checked the status of the printer.

Cause: Unrecognized resin tag.

Suggestion:

Check the record of the resin bottle by selecting “INFO”>”RESIN STATUS”. If the display shows “UNIDENTIFIED TAG”, please change to XYZprinting resin bottle.

Cause: Unable to resolve the file.

Suggestion:

Slice the file again with XYZware_Nobel. Be sure to select the “Printer Type” according to the printer model used while slicing the file.

Cause: File too large.

Suggestion:

Please select a .3wn file, size no more than 200MB.

Cause: Non-manifold issue is found in the file.

Suggestion:

Repair the file with 3D model repairing software (such as netfabb, MakePrintable, or 3D Builder) and slice the model with XYZware_Nobel again.

Cause: Resin tank is not installed correctly.

Suggestion:

Confirm if the resin tank is installed correctly. If the resin tank is placed correctly, remove the tank, select “INFO”>”SENSOR STATUS” on the printer, touch the resin tank sensor, and see if the status of “T” switches from 0 to 1. If the value doesn’t switch accordingly, then the sensor is malfunctioning. Contact the service center after you have checked the status of the printer.

Cause: Printer is busy.

Suggestion:

Wait until the printer finishes current task. If the error persists when the printer is idle, please try to restart the printer.

Import objects in .stl/.3ws/.3wn format.

Open the file browser and select the files to print.

Note
Only one 3ws or 3wn file is allowed on the workspace.
Tip 
You may also drag the files from a folder into XYZware_Nobel. To load more than one file, press Shift key while selecting the files and drag them into XYZware_Nobel.

Export the objects on the workspace to sliced file in 3wn format. Click here to read the description on each options.

Save as .stl or .3ws file.

Save all objects on the platform to a single stl/3ws file. Any adjustment to the size or placement of the objects will apply to the file.

Setup printing preference and send the objects for printing.

The options are the same as for the Export function. Click here to read the description on each options.

Setup interface language, display units, printer type, printout scaling, light strength tuning and sign in as XYZprinting member. Click here to read the description on each options.

Software and firmware version are displayed here.

To update software or printer firmware, please click in the update/upgrade button in this window. In this section, you can also find the contact information of XYZprinting in different regions.

Tip 
Apply printer firmware and XYZware_Nobel updates when prompt by the software for stable printing performance.

Zoom in/out the view.

Zoom in or out the platform to view the details of objects.

Tip
You can also zoom with the scroll wheel on the mouse.

Switch views.

Switch views with a click to view objects from different angle.

Tip
You can also drag the mouse to rotate the view.

Add supports to overhangs on the models.

Support structure is required under overhangs. It prevents the falling for gravity and the deforming due to the peeling force during printing, and increases adhesion of the model to the platform. Click here to read more.

Move the object along the x, y, or z axis.

You can move the object by dragging the slider or inputting a value in the field by the slider.

Keyboard shortcut
Press and hold ALT key and drag the mouse to move the object horizontally.

Adjust the angle of the object around the x, y, or z axis.

Orientation is one of the keys to a successful print. For models of top-heavy structure, with less contact with the platform, or with any larger solid layer, please rotate the model to reduce the effect of peeling force during build process.

To rotate the model, drag the mouse over the circular slider or input the desired angle in center of the circular slider.

Scale the object as you desire. The adjustment to the object on the platform will not affect the size of your original file.

To scale up or down the model, input the desired size on X, Y or Z axis, drag on the slider bar, or input the scale ratio directly.

Tip
To resize the whole model, be sure to check "Uniform". Unselect "Uniform" if you wish to make non-uniform scaling.

View info of the object.

You can check the dimension and location of the object in this function. For sliced objects, the info window also shows printing related data, including selected printer type, estimated print time and resin volume.

Remove the object from the platform.

Select an object and click the option to delete it from the platform.

Keyboard shortcut
You can also press Delete key to remove the selected object from the platform.

View printer status, including printing progress and the resin level in the resin cartridge.

“My Printer” window shows the information on the connected printer(s). However, only one connection is allowed. To switch to another printer, click “Connect” button below the target printer.

Note
"Wireless Setting" is only compatible with printer model Nobel Superfine.

Printing setup varies based on the color and material of the resin. Please set the option based on the resin cartridge installed on the printer before printing.

It is advise to include color setting in filename for instant distinction in the future.

Please note that printing will be stopped if the selected resin type doesn’t match the resin installed.

Note 
Detailed instructions on using the resins are available. To read more on the material, click below links or the bulb icon by material. 
» Nobel 1.0/1.0A - Standard resin 
» Nobel 1.0/1.0A - Flexible resin 
» Nobel 1.0A - Castable resin
» Nobel Superfine - Standard resin
» Nobel Superfine - Castable resin 

“Resin Model” can be found under “Info”>”Resin status” on the printer and on the serial number label on the resin bottle. For resin bottles without the info of resin model, please select “A1”.

“Layer Height” indicates the resolution of a print at Z axis.

Note
Layer resolution allowed on Nobel 1.0A varies based on the total height of the object.
» 25 microns; maximum allowed height: 50 mm
» 50 microns; maximum allowed height: 100 mm
» 100 microns; maximum allowed height: 200 mm

The setting of Quality has impact on the smoothness of the surface of the printout. Printing with Good quality will take slightly longer than normal printing.

(A)Normal quality; (B) Good quality

Printing parameters vary from printer models. Select the printer model you are going to print with.

Note
If the selected printer model is different from the printer connected, print job submission will be canceled.

Check “Brim” for the 3D objects that has less contact with the platform to increase adhesion.

Brim will be shown after slicing is finished.

Complex 3D models are composed of a large amount of meshes. Enable this function for slicing such models may save the render time as it will reduce the facets to 200 thousand elements. This function can also repair the 3D model when necessary.