Mask Mode

How to scan: Mask Mode

Learn how to create masks from face scans in a few minutes.

» Avoid wearing glasses or anything reflective while being scanned. 
» Clothes with collars may interfere the scan.

Scanning steps:

1. Align you face with the mask outline and start scanning

2. Stay still to scan the front of the face

Stay still and wait until the scanner has captured the 3d data of the front of the face.

3. Turn to the side of the face slowly.

Scan both sides of the face to complete the mask scan.

4. Complete the scan

When a complete 3D image of the face has been generated, click “Stop” or gently click the button on the scanner to complete the scan.

Helpful Functions

The scan result viewer provides the following functions. With the useful functions, XYZscan Handy is now also a helpful editing software for 3d scans.


The function is for measuring the perimeter and length of the scan result.

  Select the measuring tape for measuring the perimeter.

It’s for measuring the perimeter of the plane defined by 3 points.

(1) Marker creator; the icon is for adding measurement marks.
(2) Marker eraser; the icon is for deleting existing marks. Simply click on the existing point to delete.
(3) The third icon is for clearing all markers. After deleting the markers, click on marker creator to add new markers.
(4) To keep the measurements, click on the camera icon to save the screenshot. And click on “Save” to keep the measurements.

Click on “marker creator” and click on the model to add 3 points. The perimeter of the appointed plane is shown on the right-top corner.

  Select the ruler for measuring the length.

It’s for measuring the linear distance between markers. After clicking on “marker creator”, left-click on the model to add markers.

To measure irregular shapes, keep on adding markers on the desired location. The distances between new markers will be added to the length measurement, and the total measurement will be refreshed on the top-right corner.


The function is for deleting unwanted area from the scan result.

Left-click on the center of the unwanted area on the model, and hold and drag the mouse to change the angle of the cutting line. The cutting line is perpendicular to the movement of the cursor.

Once releasing the mouse button, you can preview the slicing. By default, the section where the cursor located will be cut off. To cut off the oposite section, click on the invert icon on top.

And click on the delete icon to delete.

You may use the undo and redo icons on top if appropriate.

Please note that slicing is unrecoverable once returning to the main window.


The function is for fine-tuning the color of the scan result.

Simply drag the slider to modify the brightness, contrast and vividness of the scan result. When saving the colored 3D file, the adjustment to color will also be applied.


View Angle Switch

The function allows for switching view angle with a few clicks.

Simply select a desired view angle to rotate the model.

Color Switch

The function is for switching off the color of the scan result, for checking the details.

The function does not affect the color data of the scans.


Tutorial video on the helpful functions:

Body Mode

How to scan: Body Mode

Get to know the optimized scanning speed for Body Mode, you can digitize a human body or large object in a few minutes.

The person being scanned should hold as still as possible throughout the scanning process to achieve a good scan.
When scanning a human body or large object, the operator will have to walk around the target. Remove any obstacles around the scanning target before scanning. 
Top Principles:

1. When scanning a human body, you can start from the head or the feet. Move the scanner around the head, the torso and the feet or vice versa.

2. Scanning data is much larger for full body scanning. It takes longer for data processing. For a smooth scanning experience, please move the scanner slower than using the head/object mode. Normally you should follow the scanning speed shown in this video:

3. Adjust the scanning speed by referring to the “data points” shown in the preview screen. When the increasing of data points has stopped, you may keep on scanning the next area.

• Shiny and dark surface (such as black hair) and transparent and reflective material are challenging to the scanning technology. Please check here for the scanning tips for such cases.  
• The scanner may lose tracking occasionally when scanning the surface without noticeable features. Please check here for the tips for scanning plain surface.


Continue the Scan

Scan Tip: Continue the Scan

3D model is made up of sequential images took by the scanner . The scanning frame rate is up to 30 frames per second (30 FPS). While shooting new images, the scanner identifies distance information about the surface in its view, and combine the shared features in every images into polygon mesh.”Lost tracking” may happen when scanning objects with certain colors and materials, with unstable movement during scanning, or when the target is at the edge of the scanner’s field of view.In this case, you may try to match the “grey shadow” with the colored mesh to continue the scan.

Demo video:

Unstable movement caused lost tracking. Now move the scanner, try to match the grey shadow with the colored mesh to continue the scan.

If you are unable to match the grey shadow with the colored mesh, please click “Retry” button in the software, or press-and-hold the button on the scanner. When the confirmation window popups, press-and-hold the button again to cancel current scan.

"Press-and-hold": Press and hold the button of the scanner for 2 seconds.

File Format

Other Information: File Format

XYZscan Handy allows to export your scan to multiple most common 3D file formats. The exported files can be imported and edited by a wide variety of different software.


A 3D format without color data; a file format for monochrome 3d printing.


A universally accepted format with color data. With selected to scan with “texture”, XYZscan Handy will export the texture map along with the obj file.

Export to .obj for printing with da Vinci Color.


A common 3D format with color data.


A 3d file format with texture data,  in particular for interoperability between Autodesk products and other Digital content creation (DCC) software packages.

fbx format is support since XYZscan Handy v.3.5.1.


Scan Skill: Light in Scan Environment

Uneven lighting in the scan environment does not influence the capture of an accurate 3D mesh, but may lead to uneven color texture for the result.To obtain the optimal colored 3D image, scans should be performed in a controlled environment with even lighting.


Original object

Scan result under even lighting conditions (Color view)

Scan result under even lighting conditions (Monochrome view)

An accurate 3D model can be generated even if the lighting is casting on the object unevenly. However, it is recommended to adjust the ambient light evenly before starting scan if the color texture of the 3D model is necessary for your application.

Note: The product is applicable only to indoor lighting.

Hold the Scan Target Still

Scan Tip: Hold the Scan Target Still

During 3D scan, the scanner will shoot successive images, and generate a 3D model by analyzing and stitching the common features of each images.If the posture or the position of the target is changed in the scanning process, the scanner may not stitch the 3D model correctly and generate unexpected scan result. Thus, it will be better to hold the scan target still throughout the scanning process. However, if you notice the target has shifted slightly during the scan process, try to move the scanner to the shifted area slowly and re-scan the displaced part. The scanner will try to update the 3D model in real time without having to start over the scan.

Demonstration Video:

In the demo video of scanning the hand, the thumb is moved slightly. It is possible to update the 3D model in real time, without restart the scanning. Try to move the scanner to the shifted area slowly to capture the 3D images again, the scanner will update the 3D data is possible.

Scan Result:

After rescanning the shifted area during the scan, the scanner has updated the scanning result accordingly.

Improve the Orientation of the Scanner

Scan Tip: Improve the Orientation of the Scanner

After initiating the scan, the scanner will take serial images, align the features in the 2D pictures, and stitch them into scanned geometry immediately.To get a complete scan, the orientation of the scanner is the key. The 3D scanner orients itself by recognizing the features on the surface.The noticeable features are using as the reference points for joining the depth image together.However, the scanner may not orient correctly when scanning the targets with plain surface. And thus will result in “losing tracking“, and may lead to incomplete scan.Nevertheless, it’s still possible to achieve a good scan even when scanning the target with plain surface. Read the following tips on how to deal with the targets with less features for orientation.

Tip 1: Add features to a plain surface

Demonstration Video: Head Mode

To the 3D scanner, plain straight hair is challenging to orient itself. In this case, it is recommended to put some accessories on the head for better orientation detection.

Plain straight hair can be scanned successfully with accessories.

Plain hair style with accessory is easier for scanning.

Hint: Having the hair tied up may also improve the orientation.
Demonstration Video: Object Mode

The exemplary object has a featureless surface when scanning it from a parallel angle. For better orientation of the scanner, it is recommended to put other objects over the target as the referencing points.

Hint: Adjust the placement of the scan target, like lay down the cylinder-shaped object, may improve the locating accuracy of the scanner.

Tip 2: Put other objects around the scan target

Demonstration Video: Head Mode

Rather plain hairstyle is challenging for scanning. In this case, you can scan the object around the head, such as collar and shoulder, to imrpove the orientation of the scanning.

Demonstration Video: Object Mode

When scanning objects with plain surface or without significantly embossed features, additional objects around can be used as the referencing points to improve the locating accuracy of the scanner.

Hint: The additional objects added as referencing points for scanner can be erased by using the 3D mesh-editing software.

Tip 3: Use the scanned area as the feature points for smoothly undulating surface

Demonstration Video: Head Mode


In scanning darker-colored objects or targets with featureless surface in some area, the scanner may lost tracking due to missing of orientation.

In this case, it is recommended to scan the areas with more noticeable features as which are easy for scan. And use the scanned area as the referencing points for scanning the featureless area.

Note: Color or texture on the surface will not work as the referencing point for scanning. For a colorful object with featureless surface, it is still difficult for the orientation of the scanner. The 3D scanner works better on the target with more features.

Tip 4: Alter the view angle of the scanner for an acute angle on the edge of the plain surface

Demonstration Video: Object Mode

The real-time image shows upright only when the scanner is held horizontally. So for an more intuitive scanning process, it will be better to hold the scanner horizontally.

However, altering the view angle of the scanner to scan from a parallel view is necessary for scanning some features. This is especially useful for scanning the acute angle on the edge of the plain surface, as it may prevent the scanner from disorientating.

Note: In object mode, the scanner should be held horizontally in order to focus and start scan. The direction of the scanner can be changed as need after starting the scan.


Colors and Materials

Scan Tip: Colors and Materials that are Difficult for Scanning

The accuracy of laser scan is susceptible to some colors and materials due to the limitations of the scanning technology.However, you can still achieve a good scan by applying the skills for scanning the targets with following conditions, or pre-treating the surface of the scan target when capable.

Reflective and transparent surface

On scanning the objects with reflective surface such as metal or mirror, the laser light will reflect off the surface, and result in inaccurate 3D model since there’s no data or unwanted data received by the scanner.Transparent material such as glass is also a challenge to 3D scan since it doesn’t reflect the laser light and returns no data to the scanner. In avoiding the affection on laser reflection, you may try to spray light colored rubber coating on such surface prior to scanning.

Metal surface object

After spraying coating paint on the metal surface

Scan result after spraying coating paint


Black colored surface

Very dark color absorbs most light, and weakens the reflection of laser. In scanning a surface with dark color, such as black, it is recommended to hold the scanner closer to the target, and try to scan from different angles.The closest scan distances for head mode and object mode are 25 cm and 10 cm, respectively. In scanning a person with darker hair or wearing darker clothes, or scanning a target with darker color, hold the scanner closer to the target so the scanner may be able to detect the laser reflection.In most case of scanning, you can hold the scanner parallel with the surface of the target and move it by following the shape of the target. However, if the colors or the materials of the surface make it difficult to return the light speckles, try to tilt the scanner to capture the laser patterns reflected from the surface from different angles. Doing so may help to make up those areas that are impossible to be scanned from certain angles.

Demonstration Video: Head Mode

When you find it difficult to capture the 3D image of black hair, try to scan the areas with more detectable features, such as face or ears. And then move the scanner gradually to the un-scan part with reference to the gray patch in the real-time screen, and also try scan the black hair from a closer distance and from different angles.